Measure your foot from the heel to the tip of your longest toe and compare the measurement with the size chart provided on the product page. If you are between sizes or are unsure which size to choose, please contact us before placing your order.Can I exchange my shoes for a different size?Yes. A size exchange is available provided that the shoes have not been worn or damaged and are returned in their original condition and packaging. Please contact us within 14 calendar days of receiving your order to request an exchange.Can I return or exchange a product?Products may be returned or exchanged in accordance with the terms outlined in our Return Policy. Shoes must be unworn, undamaged, and returned in their original packaging. Products made to a customer’s individual specifications may not be eligible for return or exchange.

Select your preferred model, color, and size, add the product to your cart, and provide the required order information. Once your order has been successfully placed, you will receive a confirmation.How can I pay for my order?Payments can be made using Visa or Mastercard.How soon will my order be shipped?As MEKALOI shoes are handcrafted, orders are usually prepared and shipped within 3–7 business days. This timeframe may vary depending on order volume and the selected model.How does shipping work?Your order will be delivered by a courier service to the address provided during checkout. International shipping is available to both European countries and the United States.How long will it take to receive my order?The estimated delivery time to Europe and the United States is 8–14 business days from the date of dispatch. Delivery times may vary depending on the destination, courier service, and customs procedures.